Quick help ( erequently asked questions )

• My order has shipped but I still can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 4008-123-123 or email support@bridalpick.com

• What is your Returns Policy?

Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

• I received an E-gift Card in an email. What is it? How can I use it?

E-gift Cards can be redeemed towards any online purchase. To activate your E-gift Card, you must be registered and signed in to Your Account atbridalpick.com. After you're signed in, just click on the link that appears in your E-gift Card email. If you can't click on the link, cut and paste the link into your browser. When activating your E-gift Card, make sure your email address matches the address where your E-gift Card was delivered (it does not have to match the email address in Your Account).

As you add items to your shopping bag, we'll deduct the cost based on the balance of your E-gift Card. Your final E-gift Card balance will be visible at Checkout or you can check your balance anytime just by signing in to Your Account.

• How can I use/ change my Reward points into balance in my account?

To change the reward points into your account balance, you need to login your account first, and then click the reward points, you will find there are 2 options for you: you can choose to change the points to Reward balance first, or you can just go ahead shopping and then use the points while making the payment.

• When checking on the status of my order I received an "In Process" message. What does that mean?

"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time. And "In making" means your order is still in the period of dress-making.

• How can I use an Offer Code/ Discount code online?

To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, e-gift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

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• Why am I not able to log in to my account?

If you have not logged in to your account in the past 18 months, it will no longer be active and you will need to create a new account. Also remember that usernames, email addresses and passwords are case sensitive. If you need your password sent to you, our Password Reminder will send it to the e-mail address you used when you registered.

• How is sales tax determined?

The sales tax rate and imposition is determined by the location where the merchandise is being shipped.

• How do I calculate the shipping and handling for my order?

Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. To see our shipping and handling rates, please click on the links below:
Shipping measurement
Locations we ship to


• What forms of payment do you accept online?

We accept the following credit cards at bridalpickt.com:
Bridalpick's gift Card
American Express
Paypal
MasterCard
VISA
Bank Transfer

• How can I unsubscribe from receiving Victoria's Secret emails?

Please click the link below to be removed from our email list.
Unsubscribe from Email
We appreciate your patience as it may take a short period of time before your email address will be removed from our file.
Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.

• How can I search for products quickly at VictoriasSecret.com?

You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.

• Where can I find sizing information?

Size charts are located in the Customer Service Section.

• I am interested in selling your products overseas. Is this possible?

You can send your request to Global Marketing at: support@support@bridalpick.com

• How do I apply for the Reward Points Program online?

You can apply for the Reward Points and complete an application form online.

Check order status

To check the status of your order, you must be logged-in to your account or you must have your order number and e-mail address.
Check the status of your order

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